Lead Generation Contact management Prints contact address labels Click history on a click Campaigns library MIS on contact management Mass e-mails, Mass sms Facility for import of addresses Categorise data as per choice - industry segment wise, location wise, source wise etc Mapping of contacts with Multiple products applicable + Read More

Sales Force Automation Sales call management Alerts & Newsletters Work planning / things to do Appointments scheduler Targets versus achievements Sales funnel management Sales order management Analysis and reporting Competition intelligence Generates quotations + Read More

Service Management Advance day planner Skill level assessment AMC order vs service cost Preventive maintenance Employee profitability Customer satisfaction index Resource optimisation Alert through SMS Installation management Escalation process availability + Read More

Contact Management

frontline SSM assists sales process in sales lead generation it enables you to manage Leads and store their corresponding contact Detail.

Contact classification industry segment wise, source wise, location wise as well as executive/ account manager wise enables you to target a particular geography and domain as per your service offerings.

Facility to map the contact with the respective product and services to reach and target the right audience who would be interested in a particular type of services and products.

Email prospecting through generated leads empowers reps to send personalized, high-impact email messages to prospects in large numbers.

It has the ability to distribute information to a wide range of specific, potential customers at a very low cost.

An user can easily track the prospects who have viewed the message, bounce back emails, or un-subscribe once.

Sales Call Management

frontline SSM assists sales process in centralizing all your business opportunities/ sales call on one platform right from having lead identified, converting it to a customer, managing via suspect / prospect calls and key accounts. Each sales lead/call is tracked in detail for the status and day-to-day follow-ups.

Targets
Managers can set targets for executives & products, based on which sales related MIS for performance versus targets for executives / products is updated online. frontline SSM has an in-built mechanism to define targets for the employee, region, product, as well as for the organization. The sales call tracking automatically updates achievements against the targets and are available at a glance.

Appointments / Things to do
You can track tasks and activities, schedule meetings, assign tasks to other users, and maintain a historical record of all activities (complete and pending) related to an opportunity.

A list of pending tasks & commitments remains available for sales follow-ups with contact details & objective of such tasks.

Alerts / Feedback
A Strong feature with the frontline SSM is the system generated alerts which come in when sales calls are closed or a feedback is given by a manager or when new suspects are identified or when a contract is won. The details of alerts can be viewed directly from the homepage.

Library Files
frontline SSM has a central depository of sales documents required by the sale reps. This ensures that you use standard documents across the organization.

Closed Enquiry
frontlineSSM maintains complete sales history even for closed calls for any future reference, use, or action.

Reports
frontlineSSM is equipped with a strong Management Information System and data-mining tool. This includes reports on sales calls generated, neglected calls, sales projections, sales funnel, followup reports, performance, expenses, order lost reports etc enabling management for decision making and strategy formulation, pipeline visibility, revenue predictability, improve and better competitiveness.

Data Backup
The data is mirrored online, besides the data is backed up in tapes weekly and in rotation data of six weeks is kept.Customer may keep backup of data in CSV, Excel, PostgreSQL & XML Formats.

Data Security
FSL has provided adequate security checks at various levels to ensure data protection from internal and external threats. The security essentially has been covered as follows:

• Application employs an encrypted hypertext transmission protocol using secure socket layer technology   (https), besides providing tiered access to data.
  
  
• The firewall perimeter defences include access routers, firewalls, switches and intrusion monitoring tools   at network level.
  
  
• The server and session security includes operating system protection (hardened operating system),      application tampering monitoring tools, assurance and verification and server-level intrusion monitoring  tools.
  

Complaint Management
System allows you to allocate the complaints as per the required skill sets & location resulting in timely completion of complaints thus reducing the turnaround time and minimizing the chances of repeat complaints, raising customer satisfaction many fold.

Advance Day Planner
Under this, the product provides that if a Service Engineer is visiting any area/ Location to fix a complaint, he can see all customers in that area and what services are due to them in next one month (configurable period). He can see what services are due to such other customers for payment realization, civil work inspection, follow up visits, preventive commitments made, relational calls etc. so that in single call visit he can do multiple jobs.

Skill level Assessment
System throws the data for number of complaint handled by an engineer in a given time frame and the average time involved in resolution of the same. Highlights training and skill enhancement requirements of the service engineer, resulting in better customer service and ensures customer retention.

Service Contract
System allows you to have the data for all your service contracts and generates reports for AMC due, AMC not renewed, AMC received - region-wise, customer-wise, employee-wise, product-wise as well as also displays expected AMC for the machine not procured from us.

AMC Target V/s Achievement
System provides you the AMC status in one click which saves time of management in analysing the total due V/s realized AMC revenue. It also gives you the potential for AMC from a particular region, particular branch etc. Saves time involve in deriving the areas potential and setting targets for respective region, branch or service engineer. A single report gives you the areas potential for AMC thus enabling rational and achievable target settings.

AMC Order V/s Service Cost
Real-time analysis and diagnostic capabilities for each region, branch and for each customer and its product. This shows the analysis of AMC value received, the number of days committed, Days left to serve, Number of complaints handled as of date and cost incurred. This single reports gives you a complete analysis on each AMC contract whether its profitable or not. Indicates the actual service cost against AMC revenue thus creating a rational for increase in AMC charges and also indicates areas of improvement enabling reduction in service cost.

Service Engineer wise Spares Analysis
Systems gives you a report which throws the analysis on the total number of spares changed in a given time frame with a break up for whether they are under warranty, under AMC or paid with a further bifurcation of company provided and open market spares. This in turn gives an analysis on the spares sales and also gives an indication whether the engineers are promoting company provided spares or encouraging open market product. Generates focus on spares sales thus increasing spare sales revenue.

Preventive Maintenance
Preventive Maintenance-Commitment made, commitments pending under warranty, under AMC etc. for a particular period, region, branch, customer, service engineer etc.